Refund Policy

Return Authorization Process

Begin the request through the Contact Us page. Include the order number, product and SKU when available, the reason for the request, and supporting photographs or carrier documents when applicable.

1. Request

   Send the order and product details to Lift Care before returning the item.

2. Review

   Lift Care reviews the order status, product condition, manufacturer requirements, and request reason.

3. Instructions

   If authorized, Lift Care provides written return and shipping instructions for the approved item.

4. Resolution

   The returned merchandise or claim documentation is reviewed before an approved refund or other resolution is completed.

Order Cancellations

Cancellation requests should be submitted as soon as possible. An order that has entered fulfillment, been transferred to a carrier, or includes specially sourced equipment may not be cancellable.

Lift Care will confirm the order status and any applicable charge before processing a cancellation. A request is not complete until Lift Care confirms the cancellation.

Return Eligibility

Lift Care accepts authorized returns for eligible defective and non-defective products when the request is made within 30 calendar days after delivery. Returned products must be new, unused, uninstalled, unmodified, and in their original packaging. Lift Care does not charge a restocking fee for an approved eligible return.

Exchanges are not accepted.

Conditions considered during review

• Product and packaging condition
• Whether the item was assembled or installed
• Whether the item was used or modified
• Damage occurring after delivery
• Manufacturer or supplier requirements
• Special-order or custom status

Equipment that has been opened, assembled, installed, used, modified, or damaged after delivery may be ineligible for return. Special-order, custom, electrical, closeout, or safety-sensitive items may also be non-returnable when disclosed before purchase.

Preparing an Approved Return

Follow the written authorization and shipping instructions provided for the approved item. Keep the authorization, product identification, and shipment documents available throughout the process.

• Return only the product and quantity identified in the authorization.
• Include the approved product components and documentation.
• Protect the item using the instructed packaging and handling method.
• Use the return destination and shipment method in the written instructions.
• Retain shipment records provided for the approved return.

Return Method

Authorized returns are accepted by mail only. A return label is included in the original package and must be used with the written return authorization. Customers should not arrange a heavy-freight return before receiving written instructions from Lift Care.

Return routing depends on the approved item, shipment type, destination, reason for return, and applicable manufacturer requirements. Follow only the confirmed instructions for the authorized return.

Refund Review and Processing

Approved refunds are processed within 10 calendar days after the returned merchandise or claim documentation has been received and reviewed. Refunds are normally returned through the original payment method when available.

Financial institutions and payment providers control when a processed refund appears in the customer’s account.