Returns & Refunds
Refund Policy
Our process for cancellations, returns, freight damage, missing parts, and refunds.
Effective date: July 16, 2026
Before Requesting a Return
Contact Lift Care within seven calendar days after delivery to request a return. Do not send any item back before receiving written return authorization and shipping instructions. Packages sent without authorization may be delayed or refused. This request period does not limit any non-waivable rights provided by applicable law.
Order Cancellations
Cancellation requests should be submitted as soon as possible. An order that has entered fulfillment, been transferred to a carrier, or includes specially sourced equipment may not be cancellable. Lift Care will confirm the status and any applicable charge before processing a cancellation.
Return Eligibility
Eligibility depends on the item’s condition, shipment status, manufacturer requirements, and the reason for return. Any applicable restocking fee will be disclosed during return authorization. Equipment that has been opened, assembled, installed, used, modified, or damaged after delivery may be ineligible for return. Special-order, custom, electrical, closeout, or safety-sensitive items may also be non-returnable when disclosed before purchase.
Return Freight
The return authorization will identify who is responsible for return freight. Customers should not arrange a heavy-freight return before receiving written instructions from Lift Care.
Freight Damage and Missing Parts
Inspect every delivery before signing. Record visible damage or shortages on the carrier receipt, photograph the shipment and packaging, retain all materials, and contact Lift Care promptly. Concealed damage should be reported as soon as it is discovered. Lift Care will review the documentation and coordinate the appropriate claim, replacement-part, or resolution process.
Refund Processing
Approved refunds are issued after the returned merchandise or claim documentation has been reviewed. Refunds are normally returned through the original payment method when available. Financial institutions and payment providers control when a processed refund appears in the customer’s account.
Lift Care Support
Start a cancellation or return request
Contact Lift Care and include the product, SKU, or order number when available.